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Shipping policy


Dispatch & Processing

Priority Dispatch

To ensure you regain control of your skincare routine without delay, all DJM Beauty device orders are processed with priority. Upon placing a successful order, you will receive a confirmation email. Your device will be meticulously prepared and dispatched within 1-2 business days.


Please note: Dispatch operations run Monday through Friday.


Expedited Delivery

Complimentary Expedited Shipping
  • We value your time. All device orders to North America include complimentary expedited shipping.
    Once dispatched, your DJM Beauty device will arrive via our premium international logistics network within 3 to 7 business days.
    No hidden shipping fees. Simply seamless delivery to your doorstep.


Duties & Order Tracking

Seamless Tracking & Duties Covered
  • As soon as your order is on its way, you will receive an email with a secure tracking number.

To provide a truly frictionless experience for our North American clients, all orders are shipped Delivered Duty Paid (DDP). All applicable customs duties and import taxes are entirely covered by DJM Beauty. The price you see at checkout is the final price—no hidden fees, and no unexpected charges upon delivery.


Delivery Exceptions

  • Please ensure your shipping information is completely accurate at checkout. DJM Beauty is not liable for delayed, misdelivered, or lost shipments arising from incorrect address details provided by the customer.

Occasionally, international tracking systems may experience slight synchronization delays, even as your device is actively moving through the final stage of delivery. Rest assured, if you require any assistance monitoring your shipment, our dedicated support team is always available to help.