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Frequently asked questions

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General

Which DJM device is right for me?

Start with your main skincare goal. Ultra One uses HIFU technology and focuses on a more defined jawline and lifted-looking facial contours. RF One uses bipolar radiofrequency and focuses on fine lines and firmer, plumper-looking skin. Trinity One combines red light, near-infrared light, RF, and microcurrent for a routine that addresses skin tone, fine lines, and contours. Explore each product page to compare features and suitability before choosing.

When can I expect to see results?

Results develop at different rates depending on the device, your skin, and how consistently you follow the recommended routine. You may notice an initial change in how your skin looks or feels, while improvements in the appearance of firmness, fine lines, and contours can develop over continued use. Visit your chosen device’s product page for examples and the recommended treatment programme. Individual results vary.

How often will I need to use my device?

Each DJM device has its own recommended treatment schedule, with an initial programme followed by a maintenance routine. Frequency and session length depend on the device and treatment area. Follow the instructions in your device’s user manual rather than applying the same routine to every model. If you need help understanding the schedule before purchasing, contact our team for guidance.

Do I need any additional products or replacement parts?

Requirements vary by device. Ultra One requires a compatible ultrasound gel, which is not included and must be purchased separately. Its precision probe should be replaced every 20–25 treatments for consistent performance, and the $695 Ultra One package includes one precision probe in total, not an additional spare. Additional probes are sold separately. For RF One and Trinity One, check the product’s user manual or contact our team to confirm the required gel and accessories before purchasing.

How do I know if a DJM device is suitable for me?

Suitability depends on the specific device, your skin, and your individual circumstances. Before purchasing, review the device’s user manual, including its warnings, restrictions, and approved treatment areas. Contact our team if you need help finding this information. If you have a medical condition or concerns about whether you can use the device, consult a qualified healthcare professional before use.

What are your return and warranty policies?

For all DJM devices purchased directly at djmbeauty.shop, including devices purchased at a discounted price, you may request a non-quality return within 30 calendar days after delivery, with prior approval. The device must be unopened and unused, with its original factory seal intact and complete original packaging. Final Sale items and promotional free gifts are not eligible for ordinary returns or exchanges. Please contact amelia@djmbeauty.com for approval and the actual return address and instructions. Customers are responsible for return shipping and required shipping insurance. Opened, unsealed, or used devices cannot be returned for change-of-mind or other non-quality reasons, including dissatisfaction with results. This is not a trial period or satisfaction guarantee. Devices that arrive defective or develop a manufacturing fault within the one-year warranty period qualify for replacement; DJM covers return shipping for verified defective units. Please review our full Returns and Refunds policy for exclusions and request instructions.

AU-01 Ultra One

What skin concerns does Ultra One focus on?

Ultra One focuses on the appearance of facial sagging and loss of contour definition. It uses HIFU technology for a more lifted-looking lower face and a more defined jawline. If facial contours are your main concern, Ultra One is a good place to start when comparing DJM devices. Individual results vary.

Do I need professional experience to use Ultra One?

Ultra One is designed for home use, with treatment guidance and adjustable settings available through the DJM app. Before your first session, read the user manual and familiarise yourself with the treatment areas, settings, and areas to avoid. Contact our team if you need help understanding the setup or instructions.

Does Ultra One require gel or replacement probes?

Yes. Ultra One requires a compatible ultrasound gel, which is not included and must be purchased separately. For consistent performance, the precision probe should be replaced every 20–25 treatments. The $695 Ultra One package includes one precision probe in total, not an additional spare. Additional probes are sold separately. Please account for gel and future probe replacements when planning your routine.

AL-01 Trinity

What makes Trinity One different from the other DJM devices?

Trinity One brings red light, near-infrared light, radiofrequency, and microcurrent together in one device. Its focus spans dull-looking skin, fine lines, and facial contour definition. It is worth considering if you have several skincare goals and prefer a single device that combines multiple technologies.

Is Trinity One suitable for sensitive skin?

Sensitive skin needs an individual suitability check. Trinity One offers adjustable intensity, but this does not mean it is suitable for every person with sensitive skin. Review the user manual’s warnings and restrictions before use. If you are unsure whether the device is appropriate for your skin, seek advice from a qualified healthcare professional.

Can I use Trinity One on both my face and body?

Yes. Trinity One is designed for both facial and body care, with the product page highlighting areas such as the neck, arms, and abdomen alongside facial contours. Settings and treatment techniques may differ by area. Follow the user manual for approved treatment zones and instructions rather than using the same settings everywhere.

AR-01 RF One

What skin concerns does RF One focus on?

RF One focuses on fine lines and skin that appears less firm or full. It uses bipolar radiofrequency to deliver controlled thermal energy, with the aim of improving the appearance of smoothness, firmness, and plumpness over continued use. Consider RF One if these are your main skincare priorities. Individual results vary.

What does an RF One session feel like?

RF One is designed to provide a warm treatment experience. It features dual temperature sensors and adjustable energy levels to help control heat during use. Sensations vary from person to person, so follow the user manual’s settings and movement instructions. Stop using the device if you experience pain or excessive heat.

Can RF One be used for body care as well as facial care?

Yes. RF One is designed for both face and body care. Its 54 mm treatment surface provides coverage for areas such as the arms, abdomen, and thighs, as described on the product page. Follow the user manual for the appropriate settings, treatment duration, and areas to avoid for each body zone.