Skip to content

Cart

Your cart is empty

Continue shopping
We're here to help

Frequently asked questions

If you cannot find what you're looking for, feel free to contact us and we will assist you.

Contact us

General

What makes DJM products best in class?

DJM devices are built on over a decade of professional-grade R&D and manufacturing experience in the medical beauty device industry. With technology trusted by over 60,000 beauty institutions worldwide, we’ve brought clinical-level precision into the home. Backed by extensive IoT skin data and a proprietary dermal database, our devices intelligently adapt to different skin types and needs — delivering results that rival professional treatments, safely and effortlessly at home.

Can I get my money back if I change my mind?

We offer a 14-day no-questions-asked return policy. While DJM devices are engineered to deliver visible, salon-level results at home, we understand that minds can change. Simply return your unopened product in its original packaging within 14 days for a full refund. Please refer to our terms and conditions for full return details.

How can I check the status of my delivery?

Once your order is dispatched, you’ll receive a tracking number via email. Use this tracking information to follow your delivery in real time and stay updated on its progress.

AL-01 Trinity

Can I use Trinity every day?

Yes! For the first 4–6 weeks, daily use is recommended to build visible results. After that, 3–4 times per week is ideal for maintenance.

Is Trinity suitable for sensitive skin?

Trinity is safe for all skin types, including sensitive skin, thanks to gentle red light, microcurrent, and adjustable RF intensity levels.

What areas of the body can Trinity treat?

Trinity is designed for both face and body—perfect for jawline, cheeks, neck, and also suitable for arms, abdomen, and thighs.

AR-01 RF One

How long does one RF ONE treatment take?

Each area typically takes 10–15 minutes. Thanks to the large 54mm head, you can cover more surface area in less time.

Is it painful?

No—RF ONE features dual temperature sensors and gradual heating for a safe, comfortable, pain-free experience at home.

Can RF One be shared with family members?

Absolutely! It’s designed for family use, with adjustable intensity levels to suit different skin types and treatment goals.

AR-01 Ultra One

How soon will I see results with Ultra One?

Most users see visible lifting and smoothing within 6–8 weeks, with best results after 12 weeks of consistent use.

Does Ultra One replace in-clinic HIFU treatments?

Ultra uses clinical-grade ultrasound technology, offering up to 97% of salon-level results safely at home, without downtime or appointments.

Is it safe for daily use?

Yes—Ultra One is designed for safe at-home use with built-in water cooling and contact detection. Daily use is recommended for the first 12 weeks, then 3 times per week for maintenance.