To uphold the highest standards of safety and clinical hygiene for our clients, DJM Beauty enforces a strict return protocol. Because our structural lifting systems and RF devices are intimate, skin-contact technologies, we must guarantee that every client receives a 100% sterile, factory-new device.

Only purchases made directly via djmbeauty.shop are subject to this policy.

1. Unopened & Factory-Sealed Devices — 30-Day Returns

For all DJM devices purchased directly from djmbeauty.shop, including devices purchased at a discounted price, you may request a non-quality return within 30 calendar days after delivery.

The device must be unopened and unused, with its original factory seal intact and complete original packaging.

2. Prior Approval & Return Shipping

Prior approval is required before returning any device. Please contact amelia@djmbeauty.com for authorization and the actual return address and instructions.

The customer is responsible for non-quality return shipping costs and required shipping insurance.

3. Opened & Used Devices

Opened, unsealed, or used devices are not eligible for returns due to a change of mind or dissatisfaction with results.

Manufacturing faults are handled separately under the one-year limited warranty. This return policy is not a trial period or satisfaction guarantee.

4. Final Sale & Promotional Gifts

Devices purchased at a discounted price remain eligible under the 30-day unopened return terms above, unless explicitly marked as “Final Sale.” Final Sale items and promotional free gifts are not eligible for ordinary returns or exchanges.

STEP 1: Email our concierge team at amelia@djmbeauty.com with your Order Number and product name.
STEP 2: Clearly state the reason for your request. If claiming a defect, you must include video proof (e.g., a short video showing the device failing to power on or function correctly).
STEP 3: Our technical team will review your case and respond within 1-2 business days with detailed authorization instructions.
STEP 4: Unauthorized returns sent back without prior approval will be rejected and returned to the sender at their expense.

We stand by the engineering of our devices. If your device arrives defective or experiences a manufacturing fault within your 1-Year Warranty period, DJM Beauty will provide a full replacement.

For verified defective units, DJM Beauty will cover all return shipping costs.

Upon receiving and inspecting an authorized, unopened return, a refund will be issued to your original payment method. Depending on your financial institution and the payment gateway used (e.g., PayPal, Apple Pay, Shop Pay, or major Credit Cards like Visa/Mastercard/Amex), please allow 7-15 business days for the funds to clear and appear on your statement.

Orders are processed with priority. You may request a cancellation by emailing us within 12 hours of placement, provided the order has not yet been dispatched. Once dispatched, the order cannot be canceled and falls under our standard return policy.