To uphold the highest standards of safety and clinical hygiene for our clients, DJM Beauty enforces a strict return protocol. Because our structural lifting systems and RF devices are intimate, skin-contact technologies, we must guarantee that every client receives a 100% sterile, factory-new device.

Only purchases made directly via djmbeauty.shop are subject to this policy.

1. Opened & Used Devices (Non-Returnable):
Due to the personal care nature of our technology, we strictly do not accept returns or offer refunds for any opened, unsealed, or used devices for non-quality reasons (e.g., change of mind). Once the factory seal is broken, the sale is final.

2. Unopened & Factory-Sealed Returns (Within 14 Days):
If you change your mind before opening the package, you may return the completely sealed, unused device within 14 calendar days of delivery. The customer is responsible for all return shipping costs and required shipping insurance.

3. Final Sale:
Items marked as "Final Sale" or promotional free gifts cannot be returned or exchanged under any circumstances.

STEP 1: Email our concierge team at amelia@djmbeauty.com with your Order Number and product name.
STEP 2: Clearly state the reason for your request. If claiming a defect, you must include video proof (e.g., a short video showing the device failing to power on or function correctly).
STEP 3: Our technical team will review your case and respond within 1-2 business days with detailed authorization instructions.
STEP 4: Unauthorized returns sent back without prior approval will be rejected and returned to the sender at their expense.

We stand by the engineering of our devices. If your device arrives defective or experiences a manufacturing fault within your 1-Year Warranty period, DJM Beauty will provide a full replacement.

For verified defective units, DJM Beauty will cover all return shipping costs.

Upon receiving and inspecting an authorized, unopened return, a refund will be issued to your original payment method. Depending on your financial institution and the payment gateway used (e.g., PayPal, Apple Pay, Shop Pay, or major Credit Cards like Visa/Mastercard/Amex), please allow 7-15 business days for the funds to clear and appear on your statement.

Orders are processed with priority. You may request a cancellation by emailing us within 12 hours of placement, provided the order has not yet been dispatched. Once dispatched, the order cannot be canceled and falls under our standard return policy.